Shipping policy

Thank you for shopping with NoiraVale. We are committed to providing a discreet and reliable shipping experience.

Order Processing

Orders are usually processed within 1-3 business days after payment is confirmed. Processing time may be longer during holidays, promotional periods, or when order volume is high.

Once your order has been shipped, you will receive a confirmation email with tracking information if tracking is available.

Shipping Time

Estimated shipping transit time is usually 3-7 business days, depending on the destination, carrier, customs clearance, and local delivery conditions.

Total estimated delivery time, including order processing and shipping transit, is usually 5-10 business days.

Please note that delivery estimates are not guaranteed. Delays may occur due to weather, carrier issues, customs inspection, holidays, or other circumstances beyond our control.

Track Your Order

After your order has shipped, you can use your tracking number to check the latest delivery status directly on our Shipping Policy page.

If you are adding this page to Shopify, switch the page editor to HTML/code view and paste the following tracking widget where you want the tracking box to appear:

You may also track your package directly on 17TRACK: https://www.17track.net/en

Discreet Packaging

We understand that privacy matters. Orders are shipped in discreet packaging whenever possible. The outside of the package will not display explicit product names or sensitive product descriptions.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete address information provided by the customer.

If you notice an address error after placing an order, please contact us immediately at nuikhang03@gmail.com. We cannot guarantee changes once an order has been processed or shipped.

Customs, Duties, and Taxes

Customers are responsible for any customs duties, taxes, import fees, or local charges that may apply to their order. These fees are not included in the product price or shipping cost unless clearly stated at checkout.

Lost or Delayed Packages

If your tracking information shows no update for an extended period, please contact us at nuikhang03@gmail.com. We will help review the shipment status and provide reasonable assistance.