RETURN WINDOW

30-day returns

Eligible items may be returned within 30 days of delivery.

RETURN CONDITIONS

Items must be returned in original condition

To be eligible for a return, items must be:

• Unworn
• Unwashed
• Unused
• In their original condition
• Returned with original tags and packaging where applicable

Items showing signs of wear, washing, alteration, or damage caused after delivery may not be eligible for return.

HOW TO START A RETURN

Contact us before sending anything back

Please email support@ellevoria.com before returning any item.

Please include:

• Your order number
• The item you wish to return
• Your reason for returning the item

Once your return request is approved, we will provide the return instructions and applicable return address.

Approved returns are sent to our return location in Guangzhou, Guangdong, China.

RETURN SHIPPING COSTS

Who pays for return shipping?

For returns that are not related to a product defect, damage, or incorrect item, return shipping costs are the customer’s responsibility.

We recommend using a trackable shipping service when returning an item.

ORIGINAL SHIPPING FEE

Shipping fee refunds

For approved returns, the original shipping fee is refundable.

EXCHANGES

Need a different item or size?

We support eligible exchanges, subject to product availability.

Please contact support@ellevoria.com before returning your item so our team can confirm availability and provide exchange instructions.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We’ll help make it right

If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item

Our team will review your request and provide an appropriate solution.

REFUND PROCESSING

When will I receive my refund?

Once your return has been received, inspected, and approved, your refund will be processed within 1–3 business days.

Refunds are issued to the original payment method.

Additional processing time may be required by your bank or payment provider.

ORDER CANCELLATIONS & ADDRESS CHANGES

Before your order ships

Orders may be canceled before shipment.

Shipping address changes may also be requested before the order has been dispatched.

Please contact us as soon as possible at support@ellevoria.com.

Once an order has shipped, we may no longer be able to cancel it or update the delivery address.

NEED HELP?

Contact our support team

For return, exchange, or refund questions, email support@ellevoria.com.

Please include your order number so we can assist you faster.