Orders are typically processed within 1–3 calendar days before shipment.

Processing time is separate from delivery time.

Yes. Orders may be canceled before shipment.

Please contact support@ellevoria.com as soon as possible.

Once an order has shipped, we may no longer be able to cancel it.

Yes. Shipping address changes may be requested before your order has been dispatched.

Please contact support@ellevoria.com as soon as possible.

We currently ship to the 48 contiguous United States only.

We do not currently ship to Alaska, Hawaii, or U.S. territories.

Standard Shipping: $5.99

Express Shipping: $14.99

Orders of $80 or more qualify for free standard shipping.

Standard Shipping: 7–15 calendar days after dispatch.

Express Shipping: 5–8 calendar days after dispatch.

Orders are shipped using a DDP (Delivered Duty Paid) shipping method.

Applicable import duties and taxes are covered by us, so customers should not be required to pay additional import duties upon delivery.

Yes. All orders include tracking.

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

You can track your shipment through 17TRACK.

Enter the tracking number from your shipping confirmation email to view the latest shipment status.

Tracking information may take some time to update after dispatch.

Updates can also pause temporarily while a package is moving between logistics facilities or during international transit.

If tracking has not updated for an extended period, contact support@ellevoria.com.

Eligible items may be returned within 30 days of delivery.

Returned items must be unworn, unwashed, unused, and in their original condition.

Original tags and packaging should be included where applicable.

For returns that are not related to a product defect, damage, or incorrect item, return shipping costs are the customer’s responsibility.

We recommend using a trackable shipping service.

Yes. For approved returns, the original shipping fee is refundable.

Yes. Eligible exchanges are supported subject to product availability.

Please contact support@ellevoria.com before returning your item.

Approved returns are sent to our return location in Guangzhou, Guangdong, China.

Please contact us before returning any item. The applicable return instructions and return address will be provided after your request is approved.

Please contact us within 30 days of delivery.

Email support@ellevoria.com with your order number, a description of the issue, and clear photos of the item.

Our team will review your request and provide an appropriate solution.

Once your return has been received, inspected, and approved, your refund will be processed within 1–3 business days.

Refunds are issued to the original payment method.

Additional processing time may be required by your bank or payment provider.